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Email sharing "auxiliary emails" do not process once received
Date Created
9/8/2011 2:21:05 PM
Date Updated
9/8/2011 3:05:25 PM
Why do the "auxiliary" emails get stuck in the Inbox and do not process?
In some cases other programs (i.e. anti-virus, email scanners, etc.) can change the original "auxiliary" email message rendering them unreadable by the OfficeCalendar software. When this occurs you can initiate a setting within the OfficeCalendar Client configuration that will force those to get processed.

1) Within Outlook click the "OfficeCalendar" option (this will be under the "Add-ins" tab in Outlook 2010), then click "Configure", and choose "Email Sharing".

2) Click the "Settings" tab, check-mark the "Enable Process Stuck Emails", and check-mark the appropriate folder that receives the email from the available window (this is typically the default "Inbox").

Once this has been adjusted delete and attempt to reestablish the folder shares and those auxiliary emails should process properly.

If the problem persists attempt to temporarily turn off any/all email scanning programs or anti-virus programs and see if they then process properly to determine which culprit may need to be adjusted to allow for emails received from that sender to not be scanned.
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