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When I try to add a new user it says User Already Exists? Why can't I re-add a previously deleted user? Question ID 26 Category General Date Created 4/11/2005 9:47:04 AM Date Updated 3/1/2013 12:05:41 PM When I try to add a new user it says User Already Exists? Why can't I re-add a previously deleted user? Answer The reason you can not add a user back after you have deleted him or her is that when you delete an OfficeCalendar User from the Admin Console, the OfficeCalendar database retains the unique User ID and "Folder Display Name" by design, so that with subsequent synchs the server can communicate to the OfficeCalendar Client installs that this user has been deleted, and in turn instruct the clients to remove this individuals shared information from the local install of Outlook. You will need to adjust at least one (1) character for this to be accepted (i.e. Doe, John ---> John Doe OR Doe, John1). If it is absolutely mandatory that the same values must be used please log a ticket with technical support to see if they can assist with this. How to submit an OfficeCalendar Technical Support Trouble Ticket: Submitting a Trouble Ticket to OfficeCalendar Technical Support Related articles "Would you like to generate a new Administrator Document now?" message Determining Usernames/Passwords Running the OfficeCalendar Undelete Items Tool Was this information helpful?   Back to Search Results