|Please note, there are three completely different solutions to this issue. If the first does not address your instance of the issue, please continue to try the second and third solutions. All three of them are listed below.|
The first and most common reason that the OfficeCalendar icons do not appear is that Outlook did not properly close when last exited. This is no fault of yours and is actually quite common with Outlook, especially if you are using any type of Palm or handheld device. Since the OfficeCalendar icons are generated dynamically when Outlook starts, if Outlook stays open in memory, a "fresh" start is never achieved and Outlook never notifies OfficeCalendar to run the startup process. To verify and correct this behavior follow the steps outlined below:
1. Exit Outlook as you would normally.
2. Press Ctrl+Alt+Delete once. This will launch your Windows Task Manager
3. Within Windows Task Manager, click the second tab labeled Processes.
4. Click the Image Name column heading to sort the list of running processes alphabetically.
5. Scan the list of processes for OUTLOOK.EXE, and if present, highlight it and choose End Process. If OUTLOOK.EXE is not present, skip to #8.
6. Choose Yes that you want to end the process if prompted.
7. Once the OUTLOOK.EXE process is ended exit the Task Manager.
8. Restart Outlook. The OfficeCalendar icons should now be present.
Outlook can stay open in memory for many reasons. If you are syncing with a Palm, PocketPC, cell phone, etc, the syncing program will hold Outlook open in the background so it can communicate with your data. Also, certain versions of Outlook (most notably Outlook 2000) seem to not shut down properly by design. They can stay open and check mail for you in the background. If this is a problem with your installation, then you can search for utilities on the Internet that will force Outlook to close when you close the interface. OfficeCalendar does not endorse any specific utility. Also, beware that having Outlook open in the background may be necessary for some other applications, like any that synchronize with an external device.
A second reason why the OfficeCalendar icons may have disappeared is that Outlook has disabled the OfficeCalendar application. If the above process was not successful at bringing the icons back, please proceed to the steps below.
1. Within Outlook click on "Help" and select "Disabled Items".
2. Look in the "Disabled Items" section for "OfficeCalendar" or anything containing "mscoree.dll".
3. If present, highlight it and choose "Enable".
4. "Close" the dialogue box, exit Outlook, and restart Outlook.
The last reason your OfficeCalendar icons may not be present in Office 2007 is that Outlook has considered the application a security risk since it cannot identify the publisher and has placed the application in the "Inactive Applications Add-ins".
1. Within Outlook click on "Tools" and select "Trust Center".
2. On the left-hand side click on "Add-ins".
3. Look to the right hand side under the "Inactive Applications Add-ins" section for "OfficeCalendar".
4. If present, click the option on the left hand side for "Macros Security".
5. Select the "Warning for all macros" option.
6. Click back on the "Add-ins" option on the left hand side.
7. Go to the bottom of the page and checkmark the box for "apply macro security setting to installed add-ins" selection.
8. In the "Manage" dropdown select "COM Add-ins" and click "Go".
9. Scan the listing for "OfficeCalendar" and if present but not check marked, place the checkmark in the option for "OfficeCalendar" and click "OK".
10. The OfficeCalendar icons should immediately re-populate into view however if not, close and reboot Microsoft Outlook.
We have implemented an online ticketing system to better serve our customers and prospective customers. If the contents of this knowledge base article did not solve your issue, please utilize the online ticketing system to log your support issue online at http://www.officecalendar.com/support/crmlogin.asp using the 'Ask a Question' form.