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OfficeCalendar Support Please note that you must be logged in to take advantage of the "Ask a Question" and "My Stuff" areas of our online support. You do not have to be logged in to view our online knowledge base. You can create an account and/or log into your existing account here.    Home       FAQ       Forum       Help      Search   |   Browse       OfficeCalendar Upgrading OfficeCalendar / Am I on the most current version of OfficeCalendar? OfficeCalendar Client Only Installing/Upgrading the end user OfficeCalendar Client software   (Un)Installation "Previous version of OfficeCalendar not found" when upgrading the OfficeCalendar Client Cannot view the "History" button within a recurring appointment when using Microsoft Outlook 2000 Remove / Uninstall the OfficeCalendar Client   Configuration How do I send an email to an address in someone else's Contacts sub-folder? Internet Free / Busy error with Outlook 2000 Navigating to the default view for displaying the OfficeCalendar Client folders after successful synchronization OfficeCalendar Client Manually Synchronize icon displays an "X" OfficeCalendar icons do not appear once Microsoft Outlook is started for Office 2007 Repositioning the OfficeCalendar icons within the Outlook toolbar Setting OfficeCalendar Offline / Online Status Synchronizing Microsoft Outlook Data from Remote Users Using OfficeCalendar The OfficeCalendar icons do not appear when I start Outlook. Why is it when I click on the Configure OfficeCalendar icon (hammer & wrench) nothing happens?   Errors "New Time Zone Detected" message when attempting to synchronize OfficeCalendar" "Specified Module Could Not Be Found" when using the OfficeCalendar duplicate removal feature Error - The Add-in “Redemption Helper Outlook Extension...cannot be loaded and has been disabled by Outlook..." Error received on OfficeCalendar Client PC - LoadApp / SaveApp error - .XML document could not be written or modified   Synchronization Adding an appointment to another users calendar in the past After synching with OfficeCalendar, appointment times differ on PCs within same network. Can I synch Outlook sub-folders created by OfficeCalendar with a handheld device (i.e. Smart Phone, PDA, Pocket PC, etc.)? Duplicate entries within Outlook calendar/contact/task folders How do Private and Confidential appointments and/or contacts within Outlook synchronize with OfficeCalendar? Moving an appointment from one calendar to another Not all of the appointment color labels are synching to other OfficeCalendar users. OfficeCalendar frequently goes into "Offline" status by itself OfficeCalendar Group Calendar OfficeCalendar message box - Deleting or Renaming Existing Outlook Sub-folders Outlook appointment times are offset by 15, 30, or 45 minutes after an OfficeCalendar synch. Outlook Color Labels not synching correctly for users of Windows Vista / Office 2007 Recurring appointment exceptions between Outlook 2007 and previous versions of Outlook. Removing duplicate entries in an OfficeCalendar Resource User folder Sharing Outlook Tasks with OfficeCalendar (Pre Version 6.0.0.0) Syncing multiple Outlook folders of each type or a Group Calendar to a handheld device (when NOT using BlackBerry Mobile Synch) OfficeCalendar Online "You are currently using an older version of OfficeCalendar" / "Upgrade your OfficeCalendar" messages with OfficeCalendar Online Secure Information with OfficeCalendar Online   BlackBerry Synchronization Exceptions to recurring appointments with respect to the BlackBerry synchronization How to check BlackBerry model and version Issues with recurring All Day Appointments displaying across multiple days (OfficeCalendar Mobile for BlackBerry users) OfficeCalendar Mobile for BlackBerry file size / "Insufficient space message" when installing the BlackBerry application Setting the range of calendar appointments that synchronizes to the BlackBerry Supported handheld device model numbers for use with OfficeCalendar Mobile for BlackBerry Synchronizing OfficeCalendar Mobile for BlackBerry Syncing subfolders from Outlook with OfficeCalendar Mobile for BlackBerry Transfer license to new Blackberry device Uninstalling OfficeCalendar Mobile for BlackBerry Upgrading the BlackBerry version   Display Cannot view multiple calendars within OfficeCalendar Online Changing Contacts view on OfficeCalendar Online Display issues when viewing the OfficeCalendar Online account   Errors "Error occurred during Account creation. You should have Premium Maintenance licenses to use this service" message "Invalid Username or Password" message when attempting to access the OfficeCalendar Online Account User ID is currently logged into OfficeCalendar Online message   General Adjusting the Time Zone for the OfficeCalendar Online account Changing the name of the OfficeCalendar Online Database Determining the OfficeCalendar Online and/or OfficeCalendar Mobile for BlackBerry User Account credentials Determining the OfficeCalendar Online Login URL New OfficeCalendar Globe icon on the OfficeCalendar Client installation OfficeCalendar Online "All Day" Appointment OfficeCalendar Online Appointments OfficeCalendar Online Contacts OfficeCalendar Online fields are all grayed out OfficeCalendar Online Tasks   Synchronization Cannot see Personal or Confidential appointments within OfficeCalendar Online Color Labels from entries are not synchronizing to OfficeCalendar Online Populating the OfficeCalendar Online Account with Outlook data OfficeCalendar Server Only   (Un)Installation Previous version of OfficeCalendar Server has been detected during a "FULL" install of OfficeCalendar Server Remove / Uninstall the OfficeCalendar Server   Add/Edit Users OfficeCalendar Server Administration Console right pane names stick When I try to add a new user it says User Already Exists? Why can't I re-add a previously deleted user?   Configuration Enabling Free/Busy Support for Outlook XP How can I tell if the OfficeCalendar Server application is already running? How do I access the OfficeCalendar Server Administration Console? How do I find the name of my OfficeCalendar Server PC? How to Configure OfficeCalendar Server to work with SQL Server No User ID's available when attempting to log into the OfficeCalendar Server Administration Console OfficeCalendar Admin icon missing from the Windows System Tray (version 6.0.0.0 and above) Resetting the OfficeCalendar Administrator password Running the OfficeCalendar Server component as a Windows Service Stopping the OfficeCalendar Service from running When I try to start the OfficeCalendar Server I get a message, "OfficeCalendar Server is already running."   Errors "Multiple step OLE DB operation generated errors. Check each OLE DB status value, if available. No work was done."   License/Registration "Error occured during saving license: Could not delete from specified tables." message when entering key code Changed machines running my OfficeCalendar Server and now my keycode will not work Generating your License KeyCode   User Rights Tasks "Write" and "Delete" options grayed out when attempting to define permissions in OfficeCalendar Administration Console   (Un)Installation Error - Mscoree.dll Could Not Be Found OfficeCalendar requires MDAC 2.6 or later System Requirements for OfficeCalendar Free / Busy functionality   General Automatic Resource User when attempting to create a new user for OfficeCalendar with version 5.0.0.0. and up Creating a new Outlook.pst file Determining the OfficeCalendar version number Display / Font / DPI Settings Does OfficeCalendar work with all Windows-based date formats? Explaining Premium vs. Standard Maintenance & Upgrade Protection Plans How do I create a compressed / zipped (.zip) file? How do I create an exception for OfficeCalendar within my Windows Firewall settings? How do I purchase one or more additional licenses for my existing OfficeCalendar installation? OfficeCalendar Licensing OfficeCalendar Minimum System Requirements Preparing for the Daylight Savings Time change on October 29, 2006 - All OfficeCalendar Users reside within the same time zone Preparing for the Daylight Savings Time change on October 29, 2006 - OfficeCalendar Users reside in different time zones Preparing for the Daylight Savings Time switch in November 2009 Running OfficeCalendar within a dedicated server environment Running OfficeCalendar within a peer-to-peer network environment Storing Outlook Personal Folder Files (.pst files) on a network drive Submitting a Trouble Ticket to OfficeCalendar Technical Support Things to know when running OfficeCalendar with Outlook 2007. Things to know when running OfficeCalendar with Windows Vista Using OfficeCalendar in a Microsoft Exchange Environment Using OfficeCalendar in a Terminal Services environment   Synchronization "History" button within an Outlook apointment "Recurrence" feature for tasks in Outlook does not sync to the local OfficeCalendar database nor the Online database "Reminders" for task(s) in Outlook are not synced to the OfficeCalendar Online database Daylight Savings Time 2007 - Critical Windows Update needed from Microsoft Firewall management with OfficeCalendar Group Calendar not displayed after initial installation in Outlook or OfficeCalendar Online Moving information from existing folder into a new OfficeCalendar Resource folder to synch amongst users OfficeCalendar Alert Box OfficeCalendar email sharing information not sharing and/or the folder share is still in "Pending" status OfficeCalendar Server Could Not Be Reached - Server Not Found Outlook Contact Distribution List synchronization with OfficeCalendar Remote Serialization / "Type is not resolved for member System.Data.SerializationFormat..." Resource User Synchronizing only shows data from the previous 30 days System Requirements Error when trying to publish Free/Busy with Microsoft Vista Things to know when changing time zone settings and synchronizing with OfficeCalendar Unwanted Reminders for Subfolders in Office 2007 Using OfficeCalendar with Norton Internet Security   Updates "Cannot Connect to Server" message after upgrading OfficeCalendar Appointments moved to 12:00 AM after OfficeCalendar synch. Daylight Savings Time November 2009   Web Site Why can't I buy 1 license?

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